All damage claims must be submitted within 24-hours of receipt of goods. We ask that you carefully inspect your order immediately upon receipt and contact us with concerns or evidence of damage/s on 03 9510 4990. Damage claims made outside of this 24-hour window will be considered "warranty" claims.
Customer pickups on bulky goods are done so at the bearer's responsibility and damage claims cannot be accepted.
Unless specified otherwise, a 12-month manufacturer's warranty applies. If you need to make a warranty claim please contact us 03 9510 4990. This ensures your matter is standardly processed and resolved.
Natural timber has inherent colour and grain variations. Where we use natural timbers you should expect there may be colour, grain and other natural imperfections and variations from the pictures online.
Whilst manufacturers do make every effort to retain design integrity you should expect there may be slight colour variations and other natural imperfections from the pictures online.
Under Australian Consumer Law you are automatically guaranteed when you buy products and services.
1) If your furniture or other product arrives with major damage; the damage is considered unsafe;
2) or the furniture or other product is significantly different from the online pictures and/or its description; (please refer to Timber Variations)
3) or the furniture or other product is not what we claim it is; we will provide a full refund or exchange as you choose.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Due to the nature of our product, we reserve the right to repair, replace, or refund on a case-by-case basis.
Note: this excludes conditions where other agreements are in place, including but not limited to customer pickup arrangements.