Shipping
Standard Rate
$99 Melbourne Metro
$189 Sydney Metro
$289 Adelaide Metro
$299 Brisbane Metro
Standard Rate includes 1 person delivery, drop off ground floor service only, no assembly or rubbish removal.
Metro is classified as 25km from the city
Premium Rate
$199 Melbourne Metro
$289 Sydney Metro
$389 Adelaide Metro
$399 Brisbane Metro
Premium rate includes 2 person delivery, assembly, product placement and rubbish removal.
*Free Delivery on Ethnicraft Products to Melbourne Metro Only - default shipping rates apply to regional areas.
*Free Delivery on Ethnicraft Products on orders over $1000 to Sydney Metro, Canberra Metro, Adelaide Metro and Brisbane Metro.
Contact us for shipping quotes to all other areas.
Home Concepts aims to provide the most efficient delivery service possible and whilst we make every effort to deliver your goods within the time-frame you may or may not have been quoted at the time of purchase, product lead times are an estimate only and may change due to circumstances beyond our control.
Delivery direct to your door can take as little as 1 week or, in the case of some goods, as long as 16 weeks depending on manufacturing and shipping times.
We endeavour to provide you, our customer, the best delivery service. We usually estimate all delivery costs based on ground floor/front door basis, unless stated otherwise.
We do understand that assembling your furniture can sometimes be a tedious task; for this reason, we offer an additional and a very affordable service for all metro deliveries:
Our Premium service includes delivery into door, up to two flights of stairs or apartments with lifts with two delivery persons - available in selected areas only.
All deliveries take place during normal business hours Monday to Friday between 10am to 5 pm and because some deliveries might involve valuable goods, our couriers are entitled to produce a proof of delivery.
Although Home Concepts does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. And whilst we do our best, we are not responsible for any delivery delays caused by a third-party courier company.
Our showroom is only open for picking up your order on an appointment basis during business hours (Monday to Saturday) and require 48 hours' notice.
Please contact 03 9510 4990 and quote your order number.
Home Concepts is not responsible for any damages caused by any third party courier you arranged to collect your orders.
Identification (with matching address as per invoice) must be produced upon pick up of goods from our showroom. If you cannot present for pick up or if you are sending a courier company, you are required to contact us to inform us of the arrangements along with the details of the courier company. We reserve the rights to hold goods if we cannot perform a satisfactory identity check for security reasons.
Returns
Please choose carefully as we do not offer refunds on change of mind, if you feel you made a wrong selection, the product lead time is not to your liking, or you simply found the item cheaper somewhere else.
Please choose carefully as we do not offer refunds for a) problems that we failed to tell you about, b) that you should have noticed when examining the product/s, or c) were indicated in photos or the item description/s on website.
Exchanges will only be made on faulty items.
Home Concepts reserves the right to refuse exchanges on a case-by-case basis. The item must be deemed to be faulty upon delivery, photographs must be taken, and Home Concepts must view the item as faulty to issue an exchange.
Exchanges must take place within 7 days of receiving the goods.
Order cancellations will incur a minimum 30% charge of the cancelled order. Cancellations of custom orders will not be accepted.